Return and Refund Policy for LUSH SAREES

Latest Unique Superior Heritage Sarees:

At LUSH Sarees, we prioritize your satisfaction and aim to provide a seamless shopping experience. Below are the terms and conditions for returns and refunds. Please review them carefully.

1. Eligibility for Returns

We accept returns only under the following circumstances:

  • Damaged Products: If the product arrives damaged.
  • Mismatched Items: If the delivered product does not match your order.

Mandatory Requirement:
To process a return, you must provide a video recording of the package being opened. This video should clearly capture the condition of the product at the time of unboxing.

2. Return Window

  • All return requests must be initiated within 2 days of the delivery date.

3. How to Initiate a Return

To ensure a smooth return process, please follow these steps:

  1. Contact Us: Reach out to our customer support team to begin your return request.
  2. Submit Proof: Provide the mandatory package-opening video to validate the product’s condition.

Return Shipping Guidelines:

  • Customers are responsible for the shipping costs of returning the product.
  • We recommend using a trackable shipping method to ensure the product is safely returned to us.

Inspection Process:

  • Once we receive the returned product, our team will thoroughly inspect it to verify the claimed damage or mismatch.

Resolution Options:

  • If the product qualifies for a return, you may choose:
    • A refund to your original payment method, or
    • An exchange for a replacement product.

4. Refund Processing Time

  • Refunds will be processed within 7 business days after we receive the returned product and confirm its condition.
  • The refund will be credited to the original payment method.

5. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Custom-Made or Personalized Products: Items crafted specifically to your requirements.
  • Used or Damaged Items: Products that show signs of wear and tear, or have been used, are not eligible for return.

6. Policy Exceptions

In rare and special circumstances, we may make exceptions to the above policy at our discretion. If you have a unique situation, please contact our customer support team for assistance.

Contact Information

For return-related inquiries or further assistance, please contact:

  • Email: lushsarees@gmail.com
  • Phone: +917010408705
  • Hours of Operation: 10:00 AM to 06:00 PM

Thank you for choosing LUSH Sarees! We value your trust and look forward to serving you.